Abstract of Dissertation

Agency : eHealth, mHealth, Smart Phone, email, Real Time Tracking, Respondents, Weighted Mean and Percentage.

Objective : 1. To find out the relevance of the study in terms of effective strategy development for mHealth 2. To study the perception of the future managers about use of mobile applications in their workplace. 3. To study the requirement of the mobile applications by future managers for better service delivery.

Background : The massive growth of adoption of mobile technologies around the world has many business managers wondering how to effectively position their firms to benefit from the trend. The drive for mobility is part of the business technology agenda for most companies today. Accenture’s CIO Mobility Survey found that two-thirds (67 percent) of CIOs and other IT professionals believe mobility will impact their businesses as much as or more than the Internet did in the 1990s. Mobile technology allows companies to have an unprecedented level of connectivity between employees, vendors, and/or customers. Real-time communication with the office can be important in delivering business benefits, such as efficient use of staff time, improved customer service, and a greater range of products and services delivered. Mobile technologies have immense potential as a way to advance healthy behavioural shift, to boost the doctor-patient relationship, and to upgrade the way healthcare is delivered globally. The rise of mobile applications has fuelled the demand for healthcare applications and can streamline the entire Hospital workflows. In the United States alone, health spending places the domestic health care industry among the five or six largest economies in the world. The sheer size of the health care market suggests there's a huge opportunity for mobile applications and customized, purpose-built devices.

Methodology : This study was descriptive in nature. A combination of qualitative and quantitative methods was used to collect the primary data through Email and Facebook. The population for the study will include the all young health care management professionals that include health care/hospital management graduates and students of pioneer collages of India. A total of 750 respondents were selected for the study through non probability purposive sampling technique.

Findings : The response rate of the study was reported low as only 21 % of the respondents submit their responses. More than 50% of the respondents belong to 25-30 years of the age group. 89% of the respondents had smart phones with emailing and navigation facilities and only 1% of the respondents were such, who had basic mobile phone with only call and SMS Facility Two third of respondents were given the Rank 3 or more to quality of questionnaire on a scale of one to five, where Rank 5 is highest quality questionnaire. 62% of the respondents would prefer Laptops for managing the services in their organization and only 13% respondents were found to be willing to use smart phones for managing the services in their organization. 83% of the respondents were using emails as communication media within their organization. As a senior manager 87% of the respondents were willing to work with tablets/mobiles while making reports in real time. Respondents were given real time blood group availability as compulsory requirement for effective mobile technology. To improve operational efficiency, real time tracking of doctors and patients was rated as a mandatory requirement by 42% of respondents. To improve the quality and reach of services patient feedback, registration of birth & death, mass communication and patient education were found to be mandatory. For proper inventory management near expiry drug alerts and stock out drug alerts were stated as mandatory requirement. Server slow down and cyber threat at national level was stated as biggest threat of adoption of mobile technology.

Recommendations : In this era of mobility, smart phones represent a major opportunity to transform the manner in which health care is delivered. 61 Transforming towards electronic mobile systems for service delivery will save money, improve access, and provide higher levels of quality.