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A Study on the Measurement and Comparison of average Turn Around Time (TAT) of the Claim Reimursement Process at Faridabadm Branch Office, Vipul Medcorp TPA


  • Praneet Mittal
  • Agency : Claim Reimbursement Process, Turn Around Time, TAT
  • Objective : The present study focuses on understanding the TAT of claim reimbursement process in the Branch office of Vipul MedCorp, a TPA.  
  • Background : Not Available
  • Methodology : The data was collected from claim files settled  in  the  branch  office  to  understand  the  TAT followed in the company. A comparison between the existing and standard TAT (laid down by Vipul MedCorp) was carried out by applying various quality tools like control charts. FGDs and interviews were conducted to understand the loopholes and gaps in the system and recommendations were provided to strengthen the TAT in the company.
  • Findings : The control chart analysis revealed a gross inadequacy between the standard and practiced TAT. The result from the qualitative analysis revealed the following reasons  behind  inability  of  the  branch  to  follow  the standard TAT: lack of human resource, lack of proper training,  employee  dissatisfaction,  no  term  of  reference (job responsibilities) and lack of coordination.
  • Recommendations : To improve the condition, various recommendations were given, which if incorporated into the branch system, can bring enormous amount of change. It would not only help in decreasing the TAT of the claim reimbursement  process  but  would  also  lead  to enhancement in the whole branch output.
The present study focuses on understanding the TAT of claim reimbursement process in the Branch office of Vipul MedCorp, a TPA.