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Bridging the Gaps in the HIC Chapter of NABH Enhancing the Preparedness for NABH Accreditation


  • Payal Ahuja
  • Agency : NABH Accreditation, OPD Waiting Time, HIC Chapter
  • Objective : The study was to monitor the “OPD Waiting Time” so as to know the patient flow in the hospital and to monitor the time from the Registration to the consultation. Also this project was a major help in data collection of monitoring for the NABH as this organization has already applied for NABH Pre Assessment. This project help in monitoring the patient flow in the hospital as well as bringing out the flaws in the process.
  • Background : Not Available
  • Methodology : The project was done in all the 11 OPDs. Total 20 patients were monitored and time lapse between the “times of registration” till the “time of consultation” was seen and the causes of deviations were observed in various OPDs. OPD waiting time analysis is a comparative qualitative and observational study. The checklist were filled in person targeting the high risk areas of the hospital and the inpatient areas in which all the metrics of hand washing, needle stick injury, biomedical waste management, linen management, surgical site infection were covered.
  • Findings : Result of the above analysis suggested that only 50 % standards of HIC of NABH were fully complied. Rest 50% of the work is needed to be done in the other areas of the hospital.  It was seen that the compliance rate for the HIC chapter was relatively low than other chapters of the NABH.
  • Recommendations : Recommendations   were suggested and report was submitted to the Chapter Head for the improvement. Major learning was understanding of the standards their scoring and implementation in an organization.
The study was to monitor the “OPD Waiting Time” so as to know the patient flow in the hospital and to monitor the time from the Registration to the consultation