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Business Process Re-engineering of Admission, Discharge and Transfer in a Tertiary Care Hospital


  • Megha Ahuja
  • Agency : Healthcare Infrastructure, Re-engineering of Admission, Discharge
  • Objective : The total healthcare financing by the public sector is dwarfed by private sector spending. In 2003, fee-charging private companies accounted for 82% of Indiaís $30.5 billion expenditure on healthcare. This is an extremely high proportion by international standards. Private firms are now thought to provide about 60% of all outpatient care in India and as much as 40% of all in-patient care. It is estimated that nearly 70% of all hospitals and 40% of hospital beds in the country are in the private sector.
  • Background : Indiaís healthcare infrastructure has not kept pace with the economyís growth. The physical infrastructure is woefully inadequate to meet todayís healthcare demands, much less tomorrows. While India has several centres of excellence in healthcare delivery, these facilities are limited in their ability to drive healthcare standards because of the poor condition of the infrastructure in the vast majority of the country.
  • Methodology : The healthcare industry faces a lot of challenges in todays world, competition everywhere has ot left the hospitals untouched. The hospitals strive for excellence and deliver their best to be at the top. Thatís where a BPR comes into the picture. Bpr revamps he process and gives the process a new face which if not the best is the ideal in the induatry with best practices an maximum patient friendly.
  • Findings : When hospitals put in the money the return on investments is a natural phenomena and thatís wht the hospitals are expecting, a bpr should give the hospital processes a boostup and help it come to a place where the patients are benefitted the maximum and the working takes minimum time with maximum efficiency.
  • Recommendations : Not Available
The total healthcare financing by the public sector is dwarfed by private sector spending