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Efficient Work Flow Management in Radiology


  • Anil Gupta
  • Agency : Radiology Department, Work Flow Department, Hospital Management, Hospital Profile
  • Objective : To minimize the waiting time for test and minimum Turnaround time (TAT) for report generation for the efficient workflow management in radiology department. 
  • Background : Radiology diagnostic procedure has several steps from billing and appointment to procedure and report collection in which patient had to wait for his turn for procedure and then for collection of report, increased waiting time and TAT for reporting adds to patient dissatisfaction and inefficiency of radiology department. 
  • Methodology : The study was done in two steps,
    (1) the current situation was analyzed for 2 weeks for busy days and busy hours.
    (2), the current appointment system was revised and the situation after was analyzed for 6 weeks for waiting time and report TAT. 
  • Findings : After revising the current appointment system the waiting time reduced from 10min to 6 min and reporting TAT reduced from 33 to 5 min. The percentage  reporting in 15 minutes increased from 64% in 1st week to 97% in 6th week, which shows the increased efficiency of the radiology department.
  • Recommendations : Timely revision of appointment system according to the work load of the department. The quality of the billing process can make or break a radiology practice. Extra manpower on billing counters in busy hours of busy days and have roaster accordingly. Extending the existing HIS system and using electronic requisition and appointment system
To minimize the waiting time for test and minimum Turnaround time (TAT) for report generation for the efficient workflow management in radiology department.