Objective : To minimize the waiting time for test and minimum
Turnaround time (TAT) for report generation for the efficient workflow
management in radiology department.
Background : Radiology
diagnostic procedure has several steps from billing and appointment to
procedure and report collection in which patient had to wait for his turn for
procedure and then for collection of report, increased waiting time and TAT for
reporting adds to patient dissatisfaction and inefficiency of radiology
Methodology : The
study was done in two steps, (1) the current situation was analyzed for 2 weeks
for busy days and busy hours. (2), the current appointment system was revised
and the situation after was analyzed for 6 weeks for waiting time and report
Findings : After
revising the current appointment system the waiting time reduced from 10min to
6 min and reporting TAT reduced from 33 to 5 min. The percentage reporting in 15 minutes increased from 64% in
1st week to 97% in 6th week, which shows the increased efficiency of the
Recommendations : Timely revision of appointment system according to
the work load of the department.
The quality of the billing process can
make or break a radiology practice. Extra manpower on billing counters in busy
hours of busy days and have roaster accordingly. Extending the existing HIS system and using electronic requisition and
To minimize the waiting time for test and minimum Turnaround time (TAT) for report generation for the efficient workflow management in radiology department.