Objective : To confirm the deeming
application price, to develop a business planning framework at the hospital
taken for study, expectation of management of all the employees.
Background : The urgent need for the study arose in because
of proposal from the
senior management to implement the
performance management system (PMS) in the hospital.
The PMS process would be adapted and customized to the organizational needs of the hospital which would
help in stabilizing the process once formulated.
Methodology : It was a qualitative study formulated with the help of
discussions with all the stakeholders of the PMS process that would be implemented in the hospital. The stakeholders include General Manager, representatives from doctors,
Head-hospital administration and resident-hospital administration. Considering the sensitivity and the importance of the topic, the problem analysis was conducted in a very
in-depth manner. Problem analysis
was conducted in three phases –
Analysis of the PMS process
in the hospital, workshop
cum FGDs and survey.
Findings : The study highlights
many concerns which the employees have regarding the current PMS process.
Current key result areas are not well defined
for a particular position which
leads to overlap.
Lack of communication between
superiors and subordinates was found. Record of critical events pertaining to officers were not made, which leads to
improper review of performance.
Recommendations : Proposed to shift to position-based KRA’s this
would help in setting of clear expectations in each superior-subordinate
pair. Proposed a workshop
methodology for goal setting. Proposed to create a mechanism to record critical
incident pertaining to officers.
People development activities are proposed to increase employee performance
motivation and engagement levels. Also many changes are required to be
incorporated in the existing PMS process to customize it to the specific organizational needs
of the hospital.
To confirm the deeming application price, to develop a business planning framework at the hospital taken for study, expectation of management of all the employee