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Implementation of Performance Appraisal System in a Tertiary Care Hospital


  • Neha Agarwal
  • Agency : Performance Appraisal, Gap Analysis, NABH Standards, Appraisal System
  • Objective : The main objective was to include the Gap analysis of the HR department in a tertiary care hospital in accordance with the NABH Sstandards, performance appraisal of the nursing staff and feedback analysis of the trainings done with adequate statistical evidence.  
  • Background : Not Available
  • Methodology : This descriptive study was carried out using NABH check list to do the Gap Analysis of the HR department and a feedback questionnaire was used to do the feedback analysis
  • Findings : Only two training sessions out of the nine which were conducted got good towards excellence ratings in the course content and the training environment while the other training sessions were rated average on same parameter. This implies that the course content was not stimulating enough to develop the interest of the trainees; also the temperature of the room was high making it difficult for the trainees to concentrate. About 90% of the training sessions have got good and excellent ratings in terms of the facilitator and the training given showing that the trainers had excellent communication skills, they explained the subject very well, answered questions to the trainees’ satisfaction, provided summary of the major points. The trainees have given the training sessions a higher priority revealing the fact that they are enthusiastic to learn and update their knowledge. Overall a positive feedback has been received for the training sessions conducted for the nursing staff.
  • Recommendations : More practice sessions have to be organized for the HIS (Hospital Information system) Trainees. The training environment needs to be improved making it comfortable for the trainees to concentrate and learn. Time duration of the session has to be increased and the pace at which the trainer delivers should be decreased. Demonstration and orientation through videos and pictures can be included for making the trainings more interesting to learn.
The main objective was to include the Gap analysis of the HR department in a tertiary care hospital in accordance with the NABH Sstandards