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Improving the operational efficiency by assessing quality indicators


  • Meetu Garg
  • Agency : Quality Improvement, Employee Rights, Operational Efficiency
  • Objective : The main objective of this study was to identify area of improvement and develop recommendation in coordination with organization for strengthening and improving the quality of system.
  • Background : Not Available
  • Methodology : Both primary and secondary data was collected for the study. For this purpose patient records audited,   exit interviews of staff(HR) was done,   employee (HR)and   inpatient feedback forms were filled up.
  • Findings : The number of patients receiving initial assessment was 20% in January which was risen upto 48% in March. In January the number of patients receiving intitial assessment by doctors in one hour was 12% which was risen upto 36% in March. Initial assessment by the dietician hiked to 40% in march –regular status of the patient to be discharged was also informed to the dietician. Hike in the percentage of operations in month of March which was 34 out of 145 in total compared to 15 out of 104 in jan and 15 out of 123 in feb.
  • Recommendations : It is recommended that proper inventory levels to be maintained as per requirement. Regular awareness programmes should be started for information related to employee rights and responsibility.
to identify area of improvement and develop recommendation in coordination with organization for strengthening and improving the quality of system