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Monitoring and Strengthening of OPD and IPD Services in District Hospital, Sikar


  • Yatendra Kumar Sharma
  • Agency : District Health System, Health Care Services, OPD Services, IPD Services
  • Objective : A study was conducted in District hospital at Sikar, with the objective to know a broader perspective of the issues related to the OPD and IPD services, and the behavioral aspect and attitudes of Hospital staff, as well as patients and to strengthen the OPD and IPD services of the hospital.
  • Background : District hospital is an integral part of the District Health System (DHS). District Hospitals function as a secondary level of healthcare which provides curative, preventive and primitive health care services to the people in the district. It is also the fundamental platform for implementing various health policies and delivery of health care and management of health services for defined geographical areas.
  • Methodology : Structured questionnaire was prepared and primary data was collected on random basis by interviewing the patients. Analysis was done using Ms-Excel
  • Findings : From the aggregate of scores of 14 questions of satisfaction questionnaire, it was found that 13.3% patients considered the services at as excellent, 21% considered it as good, 30.1% say that it was average and 12% of patients were poorly satisfied with the services. Item- wise satisfaction score showed highest score for patient satisfaction of excellent category regarding pharmacy (21%), followed by 11% about registration and 11% regarding ambience of the hospital. Item wise dissatisfaction score showed highest score for poor satisfaction i.e. 30% regarding nursing staff behavior, followed by overall experience (25%) and poor cleanliness of toilets and bathrooms (16%). 7% of patients preferred to suggest this hospital for friends and relations and for future consultations.
  • Recommendations : The hospital administrators should be aware of the needs and expectations of the public as per the feedback of the public relations department and accordingly take policy decisions. These measures play a significant role in patientís satisfaction. A good communication between the patient and provider of health care is vital factor for patient satisfaction. There should not develop any communication bridge between the doctor and the patient.
A study was conducted in District hospital at Sikar, with the objective to know a broader perspective of the issues related to the OPD and IPD services,