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Study of Employee Satisfaction at General Hospital, Gujarat


  • Shreyasi Sen Gupta
  • Agency : Employee Satisfaction, General Hospital, Motivations
  • Objective : The basic objective of employee satisfaction survey were: To understand the perspective of the employees about the General Hospital, Gujarat, to know the causes of their satisfaction as well as dissatisfaction, To provide recommendations for the improvement of the services.
  • Background : The strength and the success of an organization depend on the capacity of its employees. Employee satisfaction survey is one of the important surveys which need to be done in any organization at periodical basis. It helps the top level managers to understand their employees and manage accordingly. Therefore the present study aimed to conduct an employee satisfaction survey in the General Hospital Gujarat.
  • Methodology : The primary data was collected with the help of qualitative as well as quantitative research techniques. In total 50 employees were interviewed. The sample comprised doctors, pharmacists, technicians, receptionists, data operators, security guards, administrative staffs.
  • Findings : Results from the survey indicate that approximately 74 per cent of the employees were satisfied with the organization. There were several issues regarding the employee satisfaction survey. The employees have many grievances as well as their problems regarding some of the issues in the hospital. The issues should be handled very carefully. In this survey it was found that 74% of employees were satisfied. Majority of the employees i.e. 68% of the employees are on contract basis. The majority of the age group is of age between 21yrs - 25yrs, which is of 42%. 66%  believe that the organization treats them like   a   person,   not   like   a   number,   42%   believes   that   the organization gives them enough recognition for good work, Majority agrees that quality work and safety   are   the   top priority of   the organization,     60%     agreed   that employees are treated fairly regardless of race, gender, age, religion, or sexual orientation, 68% agrees that employees are comfortable with their colleagues. When the employees were asked about their relationship between the employees with their immediate supervisors, majority agreed that their supervisor treats fairly, with respect and acknowledges their work, and guide fairly for the improvement in work and they also have trust in what the supervisors suggests.
  • Recommendations : The work should be equally divided among the employees; the employees should get the salary at right time as it is one of the motivations for them to work. Employees need more training, proper incentive should be given to the employees, work atmosphere should be more improved, printers should be attached at every OPDs in order to upload data on HMIS, work load should not be there. The work should be equally divided among the employees; the employees should get the salary at right time as it is one of the motivations for them to work.
To understand the perspective of the employees about the General Hospital, Gujarat, to know the causes of their satisfaction as well as dissatisfaction