Study of Employee Satisfaction at General Hospital, Gujarat
Shreyasi Sen Gupta
Agency : Employee Satisfaction, General Hospital, Motivations
Objective : The basic objective of employee satisfaction survey were: To understand the perspective of the employees about the General Hospital, Gujarat, to
know the causes of their satisfaction as well as dissatisfaction, To provide recommendations for the improvement of the services.
Background : The strength and the
success of an organization depend on the capacity of its employees. Employee satisfaction survey is one of
the important surveys which need to be done in any organization at periodical basis. It helps
the top level managers to understand their employees and manage accordingly. Therefore the present study
aimed to conduct an employee satisfaction survey in the General Hospital Gujarat.
Methodology : The primary data was collected with the help of qualitative as well as
quantitative research techniques. In total 50 employees were interviewed.
sample comprised doctors,
pharmacists, technicians, receptionists, data operators, security
guards, administrative staffs.
Findings : Results from the survey
indicate that approximately 74 per cent
of the employees were satisfied
with the organization. There were
several issues regarding the employee satisfaction survey.
The employees have many grievances as well as their problems regarding some of the issues in the hospital.
The issues should be handled very
carefully. In this survey it was
found that 74% of employees were satisfied. Majority of the employees i.e. 68% of the
employees are on contract basis.
The majority of the age group is of age between 21yrs -
is of 42%. 66% believe that the organization treats them
person, not like
a number, 42% believes
that the organization gives them enough
recognition for good work, Majority agrees that quality work and safety are
the top priority of the organization, 60%
that employees are treated fairly
regardless of race, gender, age,
religion, or sexual orientation, 68% agrees that employees
are comfortable with their colleagues. When the employees were asked about their relationship between the employees with their immediate supervisors, majority agreed that their supervisor treats fairly, with respect and acknowledges their
work, and guide
fairly for the improvement in work and they also have trust in what the
Recommendations : The work should be equally
divided among the employees; the employees should
get the salary
at right time as it is one of the motivations for them to work.
Employees need more training, proper incentive should be given to the
employees, work atmosphere should be more improved, printers
should be attached
at every OPDs in
order to upload data on HMIS, work load should not be there. The work
should be equally divided among the employees; the employees should get the salary at right time as it
is one of the motivations for them to work.
To understand the perspective of the employees about the General Hospital, Gujarat, to know the causes of their satisfaction as well as dissatisfaction