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Study of Improving Effectiveness and Efficiency of the Linen and Laundry Department


  • Vrajesh Shah
  • Agency : Lean Department, Laundry Department, Hospital Support Services
  • Objective : The main objective was to streamline the process flow and to improve the effectiveness and efficiency of the department and to understand the structure and service flow of the linen and laundry department, to develop policy for linen department, to identify and analyze the flaws in the structure and service flow of linen and laundry department for improving its functioning,
  • Background : The hospital is supposed to provide well-laundered linen for all requirements of the hospital in adequate quantities, at the right place, at the right time and this is possible only if the means to attain these objectives are controlled by the hospital itself. Linen and Laundry department was comparatively weak area at Children’s Hospital
  • Methodology : Observation, interview and linen satisfaction survey was carried out by identifying five quality indicators i.e. Clour, texture, timely availability, smell and adequate quantity of the linen services.
  • Findings : It was found that 28% were highly satisfied and 17% were not satisfied, rest was satisfied with the colour of the linen. 23% were highly satisfied, 60% were satisfied with and the 17% were not satisfied with the smell of the linen. 25% was highly satisfied, 60% satisfied and 15% were not satisfied with the texture of the linen. In the case of timely availability of the linen 30% were highly satisfied, 57% were satisfied and 13% were not satisfied. 32% was highly satisfied, 48% was satisfied and 20% was not satisfied with the adequate availability of the linen.
  • Recommendations : Major were to change the design of the linen, to dispose the linen whose life is completed, for the laundry department to change the detergent quality and lastly for the housekeeping department to follow the policy suggested by the surveyor for the department for improving quality of services of this department.
to streamline the process flow and to improve the effectiveness and efficiency of the department and to understand the structure and service flow of the linen and laundry departmen