Objective : To study the level of patient satisfaction in wards and the
different factors affecting
patient satisfaction. To suggest
measures for improvement of
services leading to better patient satisfaction and to evaluate the services being
provided to inpatients.
Background : Not Available
Methodology : The data collected on feedback project was a prospective study. Primary data was collected through interviews and discussions
and direct communication with the patients the secondary data was collected
through literature available in pamphlets, journals, booklets, through
various records of the hospital, websites and currently available national and international literature on
the subject. Semi-structured open-ended questionnaire for the purpose
of the study were developed.
Findings : 74.5% respondent ranked the consultants fees in the hospital
as moderate and the 4.5 % of respondent have ranked it low. 33.6% respondent ranked the food service of the hospital
as excellent and 32.7
% of the respondent
has ranked it as good. 32.4 5 have claimed it as excellent.26.4% respondent ranked the hospital
support staff service of the hospital as excellent and 50%
ranked it as good. 89.7 % claimed support staff service as excellent.
Recommendations : There should be some training on communication
skills for nurses as how to deal with patients.
(English and Hindi).
The nurse who gives the charge
to another on duty should clearly brief
her about everything related to patient’s condition, what all medication needs to be given and so on.
When a nurse joins, a feeling of responsiveness should be incorporated in
their mind so that they feel accountable for the work assigned
To study the level of patient satisfaction in wards and the different factors affecting patient satisfaction.