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Study of the Opinion of inpatients to Measure Patient Satisfaction in an Emergency Hospital


  • Samarth Tripathi
  • Agency : Patient Satisfaction, Emergency Hospital, Inpatients
  • Objective : To study the level of patient satisfaction in wards and the different factors affecting patient satisfaction. To suggest measures for improvement of services leading to better patient satisfaction and to evaluate the services being provided to inpatients.
  • Background : Not Available
  • Methodology : The data collected on feedback project was a prospective study. Primary data was collected through interviews and discussions and direct communication with the patients the secondary data was collected through literature available in pamphlets, journals, booklets, through various records of the hospital, websites and currently available national and international literature on the subject. Semi-structured open-ended questionnaire for the purpose of the study were developed.
  • Findings : 74.5% respondent ranked the consultants fees in the hospital as moderate and the 4.5 % of respondent have ranked it low. 33.6% respondent ranked the food service of the hospital as excellent and 32.7 % of the respondent has ranked it as good. 32.4 5 have claimed it as excellent.26.4% respondent ranked the hospital support staff service of the hospital as excellent and 50% ranked it as good. 89.7 % claimed support staff service as excellent.
  • Recommendations : There should be some training on communication skills for nurses as how to deal with patients. (English and Hindi). The nurse who gives the charge to another on duty should clearly brief her about everything related to patientís condition, what all medication needs to be given and so on. When a nurse joins, a feeling of responsiveness should be incorporated in their mind so that they feel accountable for the work assigned to them.
To study the level of patient satisfaction in wards and the different factors affecting patient satisfaction.