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Customer Satisfaction Survey on Portable Health Information Kiosk


  • Sumit Baghel
  • Agency : Portable Health Information Kiosk, Satisfaction, Client
  • Objective : The main objective of this study was to find out Client Satisfaction on PHIK products of CPHI.



  • Background : The main objective of this study was to carry out brief study on PHIK satisfaction survey. A total of 75 respondents were interviewed using a questionnaire on satisfaction, favorite informatics company, interested in buying new PHIK Services, Charges, area need to work upon like easy procedure, fewer user Charges, more returns, transparency etc.



  • Methodology :
    •   It was an explorative study  
    • This research has used convenience sampling technique. As the name implies, the sample is selected because they are convenient. Convenience sampling is used in exploratory research where the researcher is interested in getting an inexpensive approximation of the truth. All the customers of PHIK, who had taken CPHI policies, were 75 in number.  
    • Respondents were Interviewed during April 1-May 15, 2012.



  • Findings : 82% Clients of PHIK in Ujjain City were found to be satisfied



  • Recommendations : Not Available
The main objective of this study was to find out Client Satisfaction on PHIK products of CPHI.