Analysis of Operational Efficiency For Out-Patient department, Radiology Department and pharmacy With The Help of Observed Parameters
Agency : ILBS, OPD, Radiology, 3-Tesla MRI, PACS
Objective : This report is based on two different studies – one major and minor ones.
The majorone is done on one of the most important clinical department
of a hospital i.e. Outpatient department (OPD) ,while other is one of the most
important clinical support service i.e. Radiological department conducted at
the ILBS HOSPITAL(Institute of liver & biliary Sciences), New Delhi.
ILBS is a tertiary care hospital, therefore has limited specialties but
highly qualified and experienced consultants, therefore functioning of the
hospital is different from a normal multi specialty hospital. This study
attempts to map the process flows of these two departments and many other
operational aspects in detail.
The services of the Out-Patient Department (OPD) at ILBS run six days a
week. The OPD services are run by the hepatologists and by the
hepato-pancreato-biliary surgeons. In addition, specialty clinics in
Nephrology, Neurology and cardiology are also run daily with a large number of
patients entertained daily, a high average of 200-300 daily. After
understanding and mapping of the complex work flow of the OPD Data, average
waiting time of each patient for his pre-assessment and actual consultation
with the desired consultant was calculated to determine how long does a patient
wait when he has to consult the specialist consultants. Also, the duration
between the appointment time given to the patient and his actual time of
consultation with the doctor was calculated. The aim behind all this
calculation was to identify the average waiting time between registration of
the patient at the front office and his consultation with the doctor and to
identify the loop hopes in the process flow.
report based on two different studies – one major and minor ones. The major one is done on one of the most important clinical department of a hospital