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Analysis of Operational Efficiency For Out-Patient department, Radiology Department and pharmacy With The Help of Observed Parameters


  • Neha Khanduja
  • Agency : ILBS, OPD, Radiology, 3-Tesla MRI, PACS
  • Objective : This report is based on two different studies one major and minor ones. The major one is done on one of the most important clinical department of a hospital i.e. Outpatient department (OPD) ,while other is one of the most important clinical support service i.e. Radiological department conducted at the ILBS HOSPITAL(Institute of liver & biliary Sciences), New Delhi.

    ILBS is a tertiary care hospital, therefore has limited specialties but highly qualified and experienced consultants, therefore functioning of the hospital is different from a normal multi specialty hospital. This study attempts to map the process flows of these two departments and many other operational aspects in detail.

    The services of the Out-Patient Department (OPD) at ILBS run six days a week. The OPD services are run by the hepatologists and by the hepato-pancreato-biliary surgeons. In addition, specialty clinics in Nephrology, Neurology and cardiology are also run daily with a large number of patients entertained daily, a high average of 200-300 daily. After understanding and mapping of the complex work flow of the OPD Data, average waiting time of each patient for his pre-assessment and actual consultation with the desired consultant was calculated to determine how long does a patient wait when he has to consult the specialist consultants. Also, the duration between the appointment time given to the patient and his actual time of consultation with the doctor was calculated. The aim behind all this calculation was to identify the average waiting time between registration of the patient at the front office and his consultation with the doctor and to identify the loop hopes in the process flow.
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report based on two different studies one major and minor ones. The major one is done on one of the most important clinical department of a hospital