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Healthcare Operations Management - Techniques and Applications
Online Certification Programme
on
Healthcare Operations Management - Techniques and Applications
November 20 - 24, 2023
Live Classes, using Microsoft OneNote, Stylus (Digital Pen), & PPT
Programme Coordinator: Dr. Susmit Jain
Mode: Online
Introduction
Operations Management is the design, operation, and improvement of the processes and systems that create and deliver the organization’s products and services. It provides a scientific base for management to take timely and effective decisions to their problems. The subject advocates on improving quality, reducing variation, and eliminating waste in an organization. Some of the important healthcare operations management techniques include Project management using PERT/CPM, Location & Layout methods, Inventory management using EOQ & ABC analysis, 5S & JIT, Predictive analytics, queueing & capacity planning, Lean Six Sigma (LSS), to name a few. Manufacturing organizations have successfully employed the programs, techniques, and tools of operations improvement for many years. Recently, leading hospitals/healthcare organizations have begun to employ the same tools.
The programme is designed to enable the participants understand and use the concepts of operations management tools & techniques in hospitals/health organizations.
Programme Objectives
This online certification programme has been designed to enable participants to understand:
- Hospital/Health project management using CPM & PERT.
- Inventory Control Techniques - EOQ Analysis, A-B-C Analysis
- Linear programming (LP) methodology for resource allocation in health care facilities
- Predictive Analytics techniques in health care operations .
- Queuing Models & Capacity Planning, Excel Setup and Solution
- Quality Management & Lean Six Sigma in Healthcare
- Use of software for decision sciences & Minitab®
Course Content
- Introduction to Healthcare Operations Management – techniques & applications.
- Hospital/Health project management using PERT/CPM, Excel Solution.
- Inventory Control Techniques in Healthcare Operations - EOQ Analysis, A-B-C Analysis. Use of software for analysis. .
- Linear programming (LP) methodology for resource allocation in health care facilities. Use of software for analysis.
- Predictive Analytics Techniques in health care operations, Spectrum Software Demo.
- Queuing Models & Capacity Planning, Excel Setup and Solution.
- Quality Management & Lean Six Sigma in Healthcare. Use of Minitab for analysis.
Learning Outcome
Upon successful completion of the course, participants would be able to understand:
- Hospital/health project management using PERT/CPM.
- EOQ and ABC analysis in inventory management.
- Linear programming (LP) methodology for resource allocation.
- Predictive analytics tools & techniques.
- Queuing and capacity planning in hospitals.
- Lean Six Sigma– tools & techniques, SPC charts using Minitab® software.
- How to use Software for Decision Sciences: Operations management software.
Potential Beneficiaries
The Course has been specially tailored for healthcare professionals both clinical and managerial, which may include Hospital CEOs, Managing Directors, Administrative Officers, Medical Superintendents, Medical directors, Nursing directors, Hospital Managers, Hospital Quality Managers, HMIS Officers, Consultants, DEIC Managers, RBSK-NHM, NHM consultants, Public Health Consultants, Doctors, Supply Chain Managers, Hospital Operations Executives, NABH Accreditation Officers, MHA/MPH faculties, Staff involved in the NABH, NABL, JCI and other Accreditation processes, Heads of Nursing and other Senior Nurses, Healthcare Informatics and IT Professionals in Healthcare domain, Facilities, Estates and Support Services Managers, Radiographers, Laboratory, Pharmacy and Scientific Staff, MHA graduates etc. with substantial managerial responsibilities, interests, and motivation to learn and improve healthcare services.
Pedagogy & Key Features
- The programme will be delivered through live classes using Online Platform Microsoft Teams. The login credentials will be shared with the registered participants one/two days before the commencement of the programme.
- The programme will be delivered by live writing using Microsoft OneNote (note-taking programme) & stylus (Digital Pen) for explaining the concept and cases/exercises would be solved using software. There would also use of PPTs.
- Participants must attend the sessions and would be encouraged to ask questions / queries/ live interaction and discussion during the class. However, the faculty will be available on WhatsApp, mobile or e-mail for ongoing query handling.
- The participants will be provided course material (pdf file), ppts, excel templates/worksheets, and related material.
Duration And Session Details
The programme would be conducted online for five days i.e., between Nov. 20 – 24, 2023, as per details mentioned below:
| Date | Time: Indian Standard Time (GMT + 5:30 Hrs) | Session details (Faculty: Dr. Susmit Jain) |
|---|---|---|
| Nov. 20, 2023 | 2:00 PM - 3:15 PM (Break of 10 min) 3:25 PM – 5:10 PM |
Introduction Hospital/Health project management using PERT/CPM, Excel Solution. |
| Nov. 21, 2023 | 2:00 PM - 3:00 PM (Break of 10 min) 3:10 PM – 4:10 PM |
Inventory Control Techniques in Healthcare Operations - EOQ Analysis, A-B-C Analysis. Use of software for analysis. |
| Nov. 22, 2023 | 2:00 PM - 3:00 PM (Break of 10 min) 3:10 PM - 4:10 PM |
Linear programming (LP) methodology for resource allocation in health care facilities. Use of software for analysis. Predictive Analytics Techniques in health care operations. |
| Nov. 23, 2023 | 2:00 PM - 3:00 PM (Break of 10 min) 3:10 PM – 4:10 PM |
Spectrum Software Demo Queuing Models & Capacity Planning, Excel Setup and Solution. |
| Nov. 24, 2023 | 2:00 PM - 3:15 PM (Break of 10 min) 3:25 PM – 5:10 PM 5:15 PM – 5:30 |
Quality Management & Lean Six Sigma in Healthcare. Use of Minitab® for analysis. Feedback (Programme Coordinator & Training Team) |
| Total Hours: 12 |
Programme Coordinator
Dr. Susmit Jain Associate Professor, Institute of Health Management Research, IIHMR University, Jaipur would be the faculty and course coordinator. He has 22 + years' experience in teaching, training, and research in Healthcare Operations Management. At IIHMR University, he has conducted several offline/online MDPs on Healthcare Operations Management & Lean Six Sigma in Healthcare. At IIHMR University, he has also taught several courses in MBA Hospital, Health, Pharmaceutical, Development Management and in Executive MHA. He has also taught courses at IIHMR Delhi and IIHMR Bangalore with excellent feedback. His MDP participants included Senior hospital/health professionals, Quality mangers, NHM officials, UNFPA Managers, DEIC Managers, RBSK-NHM, Medical superintendents, Doctors, Hospital managers, Administrative officers, NGO professionals, Hospital/health consultants, MPH/MHA students, from India, Afghanistan, Bangladesh, Nepal, Nigeria (Africa), and from Southeast Asian Countries. His teaching, training, research feedback have been excellent. You can reach out to Dr. Susmit Jain at susmitjain@iihmr.edu.in, at his mobile no. +91-9829238770.
Programme Fee
The programme fee for Indian participants is INR 12000+18% GST and for International Participants: US$ 192+18% GST. The programme fee includes tuition and background reading material.
Discounts
Early Bird Discount: Nominations received with payments on or before 4-weeks (Oct. 20, 2023) will be entitled to an early bird discount of 10%.
Group Discount: Any organization sponsoring four or more participants to the programme will be entitled for a discount of 20% on the total fee payable provided that at least four participants attend the programme.
Maximum Discount: Organization can avail themselves of both the discounts subject to maximum discount of 20%.
Batch Size
Registration will be closed after reaching the 30 participants on a first come first serve basis. Please apply at the earliest.
Certification
A Certificate of participation on completion of the programme will be issued by IIHMR University, Jaipur.
Contact Us
All the communication regarding the training should be made with the MDP Office at the following address.
MDP Office
IIHMR University
1, Prabhu Dayal Marg, Sanganer Airport
Jaipur – 302029, Rajasthan
Phone Number: Mobile: +919358790012, 0141-3924700, EXT. 758
Email: training@iihmr.edu.in
