Client Satisfaction Exit Interview Survey, 2012

Agency : Marie Stopes

Marie Stopes International (MSI) has been providing family planning and safe abortion services in India. Marie Stopes India (a subsidiary of MSI) also provides similar services in National Rural Health Mission’s high focus states. The specific objectives of the Exit Survey were: to assess the extent of service utilization by the clients; to assess the extent of client satisfaction and quality of care provided by the MSI; to assess the client profile in order to estimate the proportion of the clients under the BPL category; and to assess the existing marketing strategies and suggest necessary modifications required. The data collection has been completed and analyzed.


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