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Study of Housekeeping Services


  • Vatsala Sharma
  • Agency : Housekeeping Services, Quality Assurance, Hospital Care
  • Objective : This study was carried out in order to assess the existing practices of housekeeping in the District Hospital at Karauli and to examine the efficiency of housekeeping staff or quality of their working.
  • Background : Housekeeping services in a hospital is entrusted with maintaining a hygienic and clean hospital environment conducive to patient care. The housekeeping related activities have a direct effect on the health, comfort and morale of the patient, staff and visitors and are an important public relations variable. It is an essential ingredient in the provision of quality assurance of hospital care.
  • Methodology : A sample of 11 in-house housekeeping staff (providers) was interviewed using a structured questionnaire to evaluate their awareness about cleaning methods, frequency of cleaning, BMW, their responsibilities in mass casualty etc and to determine the training given to them and if they are getting housekeeping material timely so that quality of service is not affected. A sample of 48 IPD patients/ attendants and 50 OPD patients/ attendants were also interviewed using a questionnaire to evaluate userís satisfaction regarding the level of cleanliness and housekeeping services.
  • Findings : It was found that 55% knows the correct method of sweeping a patientís room while only 27% knows the correct method of mopping. Only 9%answered all the 5 questions related to BMW correctly while 91% replied that they have got training on BMW (it was 6 months before). 91% replied that they got training on BMWonly during their work in organization, no other training was given. 67% answered that they didnít get equipments/ supplies on time. A time-motion study was done to determine the activity schedule of housekeeping staff at different timings. It was found that besides cleaning, they were also performing nursing activities and others (activities of ward boy etc) A check list was prepared to further assess the training needs of housekeeping staff to increase their efficiency; the check list was filled in by ward in charges (supervisors of housekeeping staff of their respective ward). Maximum score (i.e. for the area in which training is required immediately) was given to Induction training and training on waste disposal. Another check list was prepared to examine the existing practices of housekeeping services by checking the system of record- keeping, training schedule, cleaning activities (performed or not), and to determine if the existing system of supply of housekeeping material was working efficiently by checking the availability of equipments/ supplies required in cleaning procedures.
  • Recommendations : It proposes proper organization and planning of Housekeeping department with sufficient storage and work space, a system to ensure availability of housekeeping material on time, an annual training plan and its proper implementation, preparing housekeeping records and monitoring of records and a monitoring system to measure the efficacy of housekeeping services .
to assess the existing practices of housekeeping in the District Hospital at Karauli and to examine the efficiency of housekeeping staff or quality of their working.