Lean Six Sigma in Healthcare

Management Development Programme
Lean Six Sigma in Healthcare

March 15-17, 2024
Programme Coordinator: Dr. Susmit Jain


Lean Six Sigma (LSS) is an approach focused on improving quality, reducing variation, and eliminating waste in an organization. It is the combining of two improvement programs, Six Sigma and Lean Management. Six Sigma is a quality management philosophy, evolved from Motorola corporation, and focuses on reducing variation, and improving quality of products, processes, and services. It uses the DMAIC (Define, Measure, Analyze, Improve, and Control) problem solving approach, and a wide array of quality problem solving tools. Lean management evolved from Toyota Production System (TPS) and focuses on reducing waste and cycle time in processes. The core ideas of lean include JIT, establishing pull & flow, value stream mapping, 5S, Poka-yoke and ZQC. Today Lean and Six Sigma have merged to capitalize on the best of both improvement philosophies and methodologies. LSS tools and techniques when applied in healthcare/hospitals can result in reducing cost and improving patient satisfaction.
Manufacturing organizations have successfully employed these tools and techniques for many years. Recently, leading hospitals/healthcare organizations have begun to employ the same tools.
With this backdrop, this training programme has been designed to enable the participants understand and apply important lean and six sigma techniques for effective and efficient management of healthcare services.

Programme Objectives

TThe programme has been designed with the objective to help the participants understand and use important Lean Six Sigma (LSS) techniques in healthcare/hospital operations management. Specifically, the objectives of the programme are to make participants understand:

  • Concept of lean six sigma in healthcare.
  • Just-In-Time (JIT) in healthcare.
  • 5S & Poka-yoke techniques in lean management.
  • Six sigma & data analysis in quality improvement.
  • Use of Minitab® software.
  • LSS through case studies.

Course Contents

  • Quality in healthcare, Quality Experts, Industrial origin of lean & six sigma.
  • Seven wastes (Muda) in healthcare, Just-in-Time (JIT) for lean healthcare, Mapping Clinical Value Stream, Standard Work for Lean Healthcare, 5S for healthcare, Poka-Yoke in healthcare.
  • Concept of six sigma (σ), DPMO and sigma level, Statistics for Six Sigma, five phases of LSS projects - Define, Measure, Analyse, Improve & Control.
  • Quality Tools for Successful Six Sigma Projects - Check sheet, Histogram, Scatter diagram, Flow chart (Process Map), Statistical Process Control (SPC) charts, Fishbone diagram & Pareto chart. Use of Minitab® in analysis.
  • Case Studies - Lean Six Sigma in healthcare. .

Potential Benificiaries

The programme has been designed for Hospital CEOs, Managing Directors, Administrative Officers, Medical Superintendents, Medical directors, Nursing directors, Hospital Managers, Hospital Quality Managers, HMIS Officers, Consultants, NHM Officials, DEIC Managers, RBSK-NHM, Public Health Consultants, Doctors, Supply Chain Managers, Hospital Operations Executives, NABH Accreditation Officers, MHA/MPH faculties, MHA graduates etc. with substantial managerial responsibilities, interests, and motivation to learn and improve healthcare services.

Pedagogy & Key Features

  • The programme will be delivered using PPT, Whiteboard for explaining the concepts and cases/exercises would be solved using software. There will be use of Software for decision sciences and Minitab®.
  • The participants will be provided course material, ppts, excel templates/worksheets, and related material.
  • The participants would be encouraged to ask questions/queries/interaction and discussion during the class.

Resource Persons

Susmit Jain

Dr. Susmit Jain Associate Professor, IIHMR University, Jaipur would be the faculty and course coordinator. He has 22 + years' experience in teaching, training, and research in Healthcare Operations Management. At IIHMR University, Jaipur he has taught several courses in MBA programmes, guided several research projects, and conducted several trainings on Healthcare Operations Management/Lean Six Sigma in Healthcare. The participants included senior hospital/health professionals, quality mangers, NHM officials, medical superintendents, doctors, hospital managers, administrative officers, NGO professionals, hospital/health consultants, MPH/MHA students, from India, including International Participants from Nepal, Afghanistan, Bangladesh, UNFPA participants from Southeast Asian Countries, Nigeria (Africa) etc. His teaching/training feedback have been excellent. You can reach out to Dr. Susmit Jain at susmitjain@iihmr.edu.in / Mobile: +91-9829238770.

Dr. Susmit Jain
Associate Professor , IIHMR University, Jaipur

Programme Fee

The programme fee for Indian participants is INR 24,750+18% GST and for International Participants: US$ 462+18% GST. The programme fee includes tuition, background reading material, lodging, and boarding.


Early Bird Discount: Nominations received with payments on before 4-weeks (Feb. 16, 2024) will be entitled to an early bird discount of 10%.
Group Discount: Any organization sponsoring four or more participants to the program will be entitled for a discount of 20% on the total fee payable provided that at least four participants attend the program.
Maximum Discount: Organization can avail themselves of both the discounts subject to maximum discount of 20%.

Duration & Venue

The training has been scheduled between March 15-17, 2024. The timing of the programme would be 10:00 AM – 5:00 PM. The Venue of the programme would be IIHMR University, Jaipur, India. IIHMR University is located near Jaipur International airport, Sanganer, Jaipur.


A Certificate of participation on completion of the program will be issued by IIHMR University, Jaipur.

Contact Us

All the communication regarding the programme should be made with the MDP Office at the following address.

MDP Office

IIHMR University
1, Prabhu Dayal Marg, Sanganer Airport
Jaipur – 302029, Rajasthan

Phone Number: Mobile: +919358790012, 0141-3924700 (ext. 758)
Email: training@iihmr.edu.in