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Healthcare Operations Management
Background
Operations Management encompasses the planning, execution, and enhancement of the procedures and frameworks responsible for producing and delivering an entity's goods and services. While manufacturing firms have historically utilized strategies, methodologies, and instruments to enhance operations, prominent hospitals and healthcare institutions have also recognized the importance of adopting principles from operations management to streamline their processes, improve patient care, and optimize resource utilization. This recognition stems from the realization that operational excellence is crucial for delivering high-quality healthcare services while managing costs and meeting the diverse needs of patients and stakeholders. The program aims to bridge this gap by empowering participants with the knowledge and skills necessary to apply the principles of operations management within healthcare settings. Through a comprehensive curriculum, participants gain a deeper understanding of key concepts, methodologies, and tools relevant to operations improvement in hospitals and healthcare organizations.
Course Objectives
- To become aware of the important operations and quantitative techniques for making decisions about delivering high-quality healthcare.
- To understand the important operations management techniques such as PERT, EOQ, ABC analysis, linear programming, predictive analytics, queuing theory, and Lean & Six Sigma quality management.
- To learn the skill to use software for decision sciences and Minitab® to solve operational problems.
Course Contents
- Hospital Project Management with PERT/CPM and Excel
- Inventory Control: EOQ & A-B-C Analysis, Software-assisted
- Linear Programming for Resource Allocation in Healthcare, software supported
- Predictive Analytics in Healthcare Operations, Spectrum software demo
- Queuing & Capacity Planning with Excel and software
- Quality Management & Lean Six Sigma in Healthcare, Minitab Analysis
Target Participants
The course has been specially designed for healthcare professionals, spanning clinical and managerial roles. This includes hospital CEOs, administrative officers, medical superintendents, quality managers, NHM officials, faculty members, doctors, and MBA Hospital & Health Management graduates. Participants are individuals with significant managerial duties and a strong drive to enhance healthcare services through continuous learning and improvement.
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Course Fee
Indian participants : INR 41,500 plus GST 18%
International participants : USD 500 plus GST 18% -
Course Duration
The course is spread over 3 months (28 hours) from September 2024 – November 2024 with weekly 2 hours live classes and assignments.
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Course Coordinator
Dr. Susmit Jain
Associate Professor
IIHMR University, Jaipur.
Email ID : susmitjain@iihmr.edu.in
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IIHMR University
1, Prabhu Dayal Marg,Near Sanganer Airport, Jaipur - 302029
Phone: 91-141-3924700, 2791431-32
E-mail: iihmr@iihmr.edu.in
