Capacity Enhancement for Management of Malda District hospital

Agency : IPE

The systems study clearly found that the hospital lacked the basic systems. It had a very poor monitoring and supervision system. Therefore, the emphasis was put on developing systems. Standards for operating procedures were developed for utility services such as housekeeping, maintenance, and security departments. Supervisory reporting formats were also developed.

A patient satisfaction questionnaire was developed and daily feedback was taken from OPD and IPD patients to monitor the monthly progress of the project.

Initially a very cold response was received from the hospital staff including the consultants and the medical superintendant. The staff's view was that, being a government-run hospital, nothing could happen to the district hospital. The project team, therefore, strategically did not initiate any intervention in the first month of the project; rather, this period was used for understanding the key issues and developing a rapport with the hospital staff.



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